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Terms & Conditions

Website Terms and Conditions of Supply

This page (together with our Privacy Policy) tells you about us and the legal terms and
conditions (Terms) on SIM Only items listed on our website (our site) to you.
These Terms apply to any contract between us for the sale of Goods to you (Contract). By
ordering Goods, you agree to be bound by these Terms and the other documents referred to
in them.
By purchasing a SIM Only (as defined below) you are also entering into
a contract with your chosen network provider. Your chosen network provider’s terms and
conditions are displayed on our site. By ordering a SIM Only you agree
to be bound by the network provider’s terms and conditions.
You should print a copy of these Terms and the network provider’s terms or save them to your
computer for future reference.
We amend these Terms from time to time. Every time you wish to order Goods, please check
these Terms to ensure you understand the terms which will apply at that time. Every time you
order Goods from us, the Terms in force at that time will apply to the Contract between you
and us.

Information About Us

We operate the website We are Sim Arena, a
company registered in England and Wales under company number 04455131 and with
our registered office at Contract House, Turnpike Business Park, Alfreton, Derbyshire,
DE55 7AD. Our main trading address is Contract House, Turnpike Business Park,
Alfreton, Derbyshire DE55 7AD. Our VAT number is 282 8135 89.

To contact us, see our Contact Us page: .


In these Terms, the following expressions have the following meanings:

  1.  Minimum Term means in relation to SIM Only the minimum term of your Network Contract.
  2.  Network means the company which provides you with the Service.
  3.  Network Contract means the contract you enter into with the Network for the supply of the Service.
  4. Service means the provision of access to a mobile network.
  5. SIM Only means a SIM card provided without a handset in relation to which you enter into a Network Contract.
  6. Tariff means the scale of charges you agree to pay to the Network for the Service
  7. Pristine means bearing no scratches, marks, cracks or any other signs of minor or significant damage as defined within our Terms.
  8. Minor Damage means bearing mild cosmetic wear, including light scratches and marks, but no significant damage as defined within our Terms.
  9. Vouchers mean the redemption vouchers supplied with a mobile phone Network Contract that offers proportions of the line rental to be refunded to you.

Our Products

  1. The images of the Goods and Promotional Products on our site are for illustration only. We cannot guarantee that your computer's display of the colours accurately reflect the colour of the Goods or the Promotional Products. Your Goods and Promotional Products and their packaging may vary slightly from those images.
  2. All Goods shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Goods you have ordered are not available.
  3. You may only purchase Goods from our site if you are at least 18-years-old.

The Technical Support Service

  1. When placing an order with us for SIM Only you can choose to order the Technical Support Service with TMTI in which case the terms in this section apply.
  2. At the point at which we confirm our acceptance of your order in accordance with clause 8.2, the TMTI Contract will commence
  3. For the first 30 days following commencement of the TMTI Contract, there will be no charge for the Technical Support Service. Thereafter you will be charged the standard rate for the Technical Support Service, details of which are available on TMTI’s website at
  4. The terms of the TMT Contract are as set out in these Terms and in TMTI’s terms and conditions (the TMTI Terms) which can be viewed at You are advised to consider the TMTI Terms before placing your order and to keep a copy of them.
  5. You can cancel the TMTI Contract at any time. Details on how to cancel are set out in the TMTI Terms.
  6. You consent to us sending any information that you provide to us that is relevant to the TMTI Contract (including without limitation your contact details and bank details) to TMTI for use by them for all purposes connected with the TMTI Contract.
  7. You acknowledge and agree that the Technical Support Service is completely separate
    from our products and services and that we will have no liability to you under the TMTI
  8. Your TMTI Contract will not terminate automatically on termination of the Contract or
    the Network Contract. In order to terminate the TMTI contract you must contact TMTI

How We Use Your Personal Information

We only use your personal information in accordance our Privacy Policy; you can read
our Privacy Policy at: Please
take the time to read this, as it includes important terms which apply to you.

Your Legal Rights

As a consumer, you have legal rights in relation to Goods that are faulty or not as
described. Advice about your legal rights is available from your local Citizens' Advice
Bureau or Trading Standards office. Nothing in these Terms will affect these legal

How the Contract is Formed Between You and Us

  1. After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place after review by us, and will be subject to you passing our security checks from time to time which may include, without limitation, requiring proof of your address and identity.
  2. We will confirm our acceptance to you by sending you an e-mail that confirms that the
    Goods have been dispatched (Dispatch Confirmation). The Contract between us will
    be formed when we send you the Dispatch Confirmation. The Network Contract will be
    formed when we connect SIM Only to the Network, which will
    be immediately prior to us sending the Dispatch Confirmation.
  3. If we are unable to supply you Goods, for example because those Goods are no longer available or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Goods, we will refund you the full amount as soon as possible.

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